Refund Policy
General information on the right of withdrawal
In general, there is a 14-day right of withdrawal in distance selling, provided the service has not yet been provided. As our teachers usually start planning 24 hours before the start of the lesson, rebookings and cancellations can be made up to 24 hours beforehand without giving any reason. In the period 24 hours before the start of the unit, a fee of EUR 10 will be charged for rebookings and cancellations to compensate for the missed booking opportunity and the teacher's preparation time.
Refund
If a cancellation is made in a timely manner, the amount paid will be refunded in the form of a credit, which can be applied to all services and products.
How do I cancel/rebook?
The booked session can be automatically rebooked via the website up to 24 hours in advance. Cancellations and rebookings less than 24 hours before the start of the session must be sent by email to the teacher and also to hello@mystudyspace.at.